Following the turmoil that has come with its 13th and 14th generation mobile CPUs, Intel has issued a statement to reassure customers.
Reports of instability in Intel’s 13th and 14th Gen desktop CPUs have been around for a while, with people reporting crashes and poor performance. Intel has been working to mitigate the impact of the issue, but the problem has spread faster than ever, allowing the company’s rival AMD to capitalize on the opportunity to boost sales.
Users are concerned about issues with 13th and 14th generation CPUs for laptops.
Now, the issue is even more concerning as Alderon Games founder Matthew Cassells took to Reddit to report that even Intel's 13th and 14th generation laptop CPUs (mobile CPUs) are susceptible to the issue. This marks the first time that Intel's mobile CPUs have been reported to be affected by the issue.
However, in a recent statement, Intel has issued its response to explain the situation and reassure users. Accordingly, the company said that based on in-depth analysis of instability issues on 13th and 14th generation Intel Core CPUs for desktops, the company determined that mobile products do not have similar problems.
The company believes that the symptoms reported on systems using 13th and 14th Gen Intel Core mobile CPUs, including system hangs and crashes, are common symptoms that stem from multiple underlying software and hardware issues. If you are experiencing issues with your Intel-based laptop, the company encourages you to contact your system manufacturer for further assistance.
However, Intel has offered reassurance.
With Intel’s statement, it’s safe to say that the instability issue doesn’t currently affect mobile CPU platforms and that the new crash reports are “common symptoms.” However, as Intel’s claims have been met with skepticism, it remains to be seen whether the issue is widespread.
Notably, despite months of acknowledging the issue, Intel has yet to address it. With Intel about to launch its Arrow Lake-S CPUs (expected in October), it will be interesting to see how the company responds to the coming backlash.
